|
|
|
|
Procuri provides comprehensive, multi-lingual technical assistance for our customers. Because we regard a world-class support team as core to our business, we do not outsource these services. Our help desk is located in our corporate headquarters in Atlanta, GA close to our development and QA teams to facilitate constant progress. We resolve more than 97% of queries in the first call and our response time is among the fastest in any industry.
Procuri TotalSource Technical Help Desk
(Users and suppliers accessing www.procuri.com or https://userlogin.procuri.com)
- Unlimited access for Customers and Suppliers
- 24 hours, Monday through Friday
- Toll-free in US and Canada: 1.877.360.7609
- International Number: +1 404.720.1224
- Email:
Languages supported: English, French, German, Spanish, Portuguese, Dutch, Italian, Korean, Japanese, Mandarin Chinese, and Swedish.
Procuri TotalContracts and Procuri TotalSupplier Technical Help Desk
(Users accessing https://totalcontracts.procuri.com/<company name>)
- Unlimited access for Customers
- 8:00 a.m. ET to 8:00 p.m. ET Monday through Friday.
After hours emergency pager support available.
- Toll-free in US and Canada: 1.800.974.4899
- International Number: +1 404.846.5440
- Email:
Unlimited Access. You can contact Procuri experts as often as needed to create and realize new value for your organization.
Fastest Response Time. You can count on Procuri to respond quickly. Your call will be answered with virtually no wait time -- usually within two to three rings.
Rapid Resolution. Effectiveness is a hallmark of the Procuri Technical Help Desk; we resolve more than 97 percent of queries during the first call.
Online Support and Demonstrations. You can use Procuri's frequently updated online knowledge portal to increase the expertise of even advanced users. Users access context-sensitive help online and can click the Support Link to instantly submit a support request via email. Online solution demonstrations are available at users' convenience.
Continuous Feedback. Master-level users and administrators can keep us up to date about needs and concerns with online feedback forms and surveys. Online change requests ensure we quickly receive inputs for development planning.
• Managed Services
• Best Practice Center (BPC)
• Training
• Market Intelligence
Procuri’s Professional Services and Technical Help Desk teams offer unparalleled levels of firsthand supply management experience and expertise. Meet our Services Leadership Team. |
|
|
|
|
|
|
|
| Meet some of Procuri's Professional Services team |
|
|
 |
John Madrid
EVP of Strategy, Knowledge and Services |
| View Profile |
 |
Sharon Horton
Senior Director - Best Practice Center |
| View Profile |
 |
Matthew E. Spence
Director - Best Practice Center |
| View Profile |
|
|
|
|
|
| “Procuri is an extension of my team as it relates to technology, process, talent, expertise and consulting. We would not be where we are today without Procuri’s assistance.” |
|
| -- National City Corp |
|
| “The knowledge base of the staff at Procuri has far exceeded our expectations, and we’ve heard that from other industry-leading companies. Those references helped us to make the decision to use Procuri.” |
|
| -- Cox Enterprises |
|
|
|
|
|
